Return & Refund Policy

Last Updated: August 1, 2026

This policy applies to purchases made directly through Gentlerist, except where applicable law provides otherwise.

Returns

We want you to be satisfied with your purchase and make every effort to respond thoughtfully to customer care inquiries within 24–48 hours.

Gentlerist accepts returns of eligible, unused full-size products when requested within 14 days of delivery. Products must be in their original, unopened and unused condition.

Due to the purity and potency of our ingredients and the freshly made nature of our formulas, we cannot accept products that have been opened or used.

Trial-size items, limited-edition items, gift cards, sets, and items designated as final sale or purchased as part of a special sale or promotion are not eligible for return.

To initiate a return, please contact care@gentlerist.com with your order number and the item you would like to return. A member of our care team will review your request and provide return authorization and instructions when eligible. Unauthorized returns cannot be processed.

Authorized returns must be received by us within 10 business days of return authorization.

Original shipping charges are non-refundable. Customers are responsible for return shipping costs and for ensuring that an authorized return is successfully delivered to us. We recommend using a tracked and insured shipping method, as we cannot issue refunds for return packages that are lost, undelivered, or damaged in transit.

All returned products are inspected upon receipt. Gentlerist reserves the right to deny a refund if a returned product does not meet the eligibility requirements above, including if it has been opened, used, damaged, or otherwise altered from its original condition.

Once an eligible return has been received and approved, please allow up to 14 days for your refund to be processed. Additional processing time by your bank or payment provider may apply.

If a return causes an order to no longer qualify for a promotion or discount originally applied, the refund may be adjusted accordingly.

Gentlerist reserves the right to limit or refuse returns or refunds where we reasonably determine that activity indicates fraud, abuse of our policies, unauthorized resale, diversion, or other non-personal use.

For products purchased through a third-party retailer, all order-related matters are governed by that retailer’s policies and must be resolved directly with the original point of purchase. Gentlerist does not provide order-related resolutions for purchases not made directly through Gentlerist.

Exchanges, Damages & Replacements

Gentlerist does not offer exchanges on opened or used products.

If you would like a different item, an eligible unused and unopened product may be returned in accordance with the return policy above, and a new order may be placed separately.

If you receive an incorrect item due to an error on our part, please contact us and we will arrange for the correct product to be sent.

If your order arrives damaged or with an apparent product defect, please contact care@gentlerist.com within 5 days of delivery. Include your order number, date of delivery, the affected product, and clear photographs documenting the matter so that our care team can review it.

Approved replacements or other resolutions will be determined following review of the information provided.

Cancellations

We cannot cancel an order once it has shipped.

If your order has not yet shipped, you may contact care@gentlerist.com to request cancellation. Because orders may enter processing or fulfillment before our care team is able to review your request, submitting a cancellation request does not guarantee that the order can be cancelled.

If cancellation is confirmed, any applicable refund will be issued to the original payment method. Additional processing time by your bank or payment provider may apply.

Promotions

Promotions are subject to their stated eligibility requirements, terms, and promotional periods.

If you experience difficulty applying an eligible promotion, please contact care@gentlerist.com and our care team will be happy to assist.