Shipping policy

PLACING YOUR ORDER

After you’ve placed your order with us, we will send an order confirmation. This also confirms that we have received your order. If you have not received an order confirmation, please verify that you have completed the payment process and check to make sure our e-mail was not filtered out of your inbox.

PREPARATION TIME

All products are made after they’re ordered to ensure freshness and potency. For this reason, preparation time may differ. Preparation time may be longer during the holiday season, or if there is any promotion.

We will notify you when your order has been shipped and you’ll receive a tracking number to tell you where your order is every step of the way!

SHIPPING

USA orders are usually fulfilled through USPS Priority Mail, or First Class Mail. International orders are usually fulfilled through USPS Priority Mail International. Due to changing logistics, we may use carriers such as UPS, FedEx, or DHL.

Please note, Gentlerist is not responsible for lost, misplaced or stolen packages once they have been marked as “Delivered.” If you would like extra assurance, please request signature confirmation service by leaving us an order note at check-out. This is a complimentary service that we provide upon request. Signature confirmation is not available for international orders.

We currently offer $8 USPS Flat Rate Shipping domestically, international locations will vary. Orders over $150 subtotal qualify for complimentary flat rate domestic shipping – no coupon needed.

EXPEDITED SHIPPING

We are happy to take fulfill expedited shipping requests. Just send an e-mail to us at care@gentlerist.com with your address and desired order so we can provide an accurate shipping quote. You will receive a custom invoice and we will ship same day on orders placed before 12 PM.

POSSIBLE DELAYS

Shipment time is not guaranteed by carriers, nor Gentlerist. Any shipment may encounter delays due to factors beyond our control including high shipping volume or bad weather that extends beyond the expected delivery estimate provided by the carrier. If your shipment has encountered an issue, we recommend calling your local post office for the most up to date information. You can also send us an e-mail at care@gentlerist.com with your Order Number, Shipping Address and Tracking Number, and we will follow up with them as well.

International shipments are subject to customs procedures leaving the United States and arriving in the destination country which may contribute to delays. Delays resulting from customs are a reality of shipping logistics with international shipping. No returns or refunds can be issued due to delays with international shipping.

INTERNATIONAL SHIPPING

Orders that are designated for international shipping outside of the U.S. may be subjected to taxes, customs duties and other fees by the destination country. The recipient is responsible for these fees.

If the purchaser refuses a shipment, they are responsible for any import fees incurred, cost of returning the shipment and the original shipping charges.