Shipping Policy

Last Updated: August 1, 2026

We strive to provide exceptional service. If you have any questions regarding your order or shipment, please contact us at care@gentlerist.com and our care team will be happy to assist.

Placing Your Order

After successfully placing an order with Gentlerist, you will receive an order confirmation by email confirming that we have received your order.

If you do not receive an order confirmation, please check your spam or junk folder and confirm that the checkout and payment process was completed successfully.

Please review your shipping address carefully before submitting your order. Gentlerist is not responsible for delivery delays resulting from incorrect or incomplete shipping information provided at checkout.

Preparation Time

Our products are made after they are ordered to ensure freshness and potency. For this reason, preparation time may vary by product and order.

Preparation times may be longer during periods of high demand, holidays, product launches, or promotional events.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Preparation, shipping, and delivery timeframes provided by Gentlerist or a carrier are estimates unless expressly stated otherwise.

Domestic Shipping

U.S. orders are generally shipped through USPS or UPS, although FedEx or another appropriate carrier may be used depending on destination, service availability, and current logistics.

We currently offer $8 flat-rate standard shipping within the United States.

Orders with a merchandise subtotal of $150 or more qualify for complimentary standard domestic shipping. No promotional code is required.

Signature confirmation is available as a complimentary service upon request. Please leave a note at checkout or contact our care team prior to shipment.

Domestic orders over $350 may automatically require signature confirmation. If you would prefer to waive signature confirmation, please notify us prior to shipment.

Signature confirmation is not currently available for international orders.

Tracking & Delivery

Tracking information is provided once your order has shipped. Please allow time for the carrier to update its tracking system after your shipping confirmation is issued.

If carrier tracking indicates that a package has been delivered but you are unable to locate it, we recommend first checking with members of your household, building management, mailroom or reception area, neighbors where appropriate, and the delivering carrier.

You may also contact care@gentlerist.com with your order number and tracking information, and we will assist with available carrier information or next steps.

Gentlerist is not responsible for theft or loss occurring after confirmed delivery to the address provided with the order, except where otherwise required by applicable law.

Expedited Shipping

Expedited shipping may be available upon request.

Please contact care@gentlerist.com with your shipping address and desired order so that we can confirm availability and provide an accurate shipping quote. Once confirmed, we will provide a custom invoice for the applicable expedited shipping charges.

Where same-day dispatch is available, orders must generally be confirmed and paid before 12 PM Central Time.

Same-day dispatch is subject to product preparation, inventory availability, carrier schedules, and applicable cutoff times and is not guaranteed unless expressly confirmed by our care team.

Expedited shipping refers to the carrier service selected and does not necessarily eliminate product preparation time.

Delivery Timing

Carrier transit times are estimates and are not guaranteed by Gentlerist. Delivery timing may be affected by weather, carrier volume, service interruptions, transportation conditions, customs processing, or other circumstances outside our reasonable control.

If tracking shows an unexpected delay or interruption in transit, we recommend contacting the carrier for the most current information. You may also contact care@gentlerist.com with your order number and tracking information, and we will assist where possible.

International Shipping

Gentlerist ships to select international destinations.

International orders are generally shipped via DHL or UPS, although another appropriate carrier may be selected depending on destination and service availability.

International destinations are offered flat-rate shipping where available, with rates varying by destination country and displayed at checkout.

Estimated carrier transit times following dispatch are generally:

Canada: approximately 3–5 business days
Europe, Asia and Oceania: approximately 5–9 business days

These timeframes are estimates only and do not include product preparation or customs processing.

International shipments are subject to customs procedures both when departing the United States and upon entering the destination country. Customs processing is outside Gentlerist's control and may result in additional delivery time.

Delays attributable to carriers or customs do not, by themselves, make an order eligible for cancellation, return, or refund after shipment, except where otherwise required by applicable law.

Duties, Taxes & Import Fees

International orders may be subject to customs duties, import taxes, brokerage charges, handling fees, or other charges imposed by the destination country or local authorities.

Unless expressly indicated otherwise at checkout, these charges are not included in the purchase price or shipping charge collected by Gentlerist and are the responsibility of the recipient.

Gentlerist does not control the assessment or amount of duties, taxes, or other import charges. Customers are responsible for understanding any import requirements that may apply in the destination country.

Refused & Undeliverable International Shipments

If an international shipment is refused, rejected, unclaimed, or otherwise returned to Gentlerist, the customer is responsible for costs incurred as a result, including original shipping charges, return shipping charges, customs duties, taxes, brokerage fees, or other fees assessed in connection with the shipment or its return, to the extent permitted by applicable law.

If the returned merchandise is otherwise eligible for a refund under our Return & Refund Policy, any such costs incurred by Gentlerist may be deducted from the amount refunded.

Original shipping charges are non-refundable except where otherwise required by applicable law.

Related Policies

Returns and refunds are governed separately by our Return & Refund Policy.

Cancellation terms applicable to pre-orders are governed by our Purchase Options Cancellation Policy.

Nothing in this Shipping Policy is intended to limit any statutory consumer rights that cannot lawfully be excluded or limited.